Returns & Exchanges

At Loewen META trading GmbH, we want you to be fully satisfied with your fashion purchases. If a garment doesn't fit or meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in their original condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

4

Drop Off and Track

Hand over your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing