Frequently Asked Questions

Everything you need to know about your Loewen META shopping experience.

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Shipping within the EU usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How can I return an item if it doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Which payment methods do you accept?

Loewen META trading GmbH accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.

How do I ensure I am ordering the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your fashion products sustainably sourced?

We are committed to ethical trading. We work closely with our manufacturers to ensure fair labor practices and prioritize the use of organic or recycled materials whenever possible.

Can I track my package after it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.